HELP WOULD BE APPRECIATED

I please need help, in re-instating my pre-paid telephone line, which I admit was 9 days late in paying. I went to pay this morning at Bayside branch and was told I could not pay for it as it was now closed. I know there is till money on that account, not enough to cover the annual fee, but do they not give you a grace period, due to life being so hectic these days and is there not a CPA period of grace either. I would love some help please with the return of service of this number *** with pre-paid status, as an over 60 yr old person. Thank you.