HELP TIRED

its been going on for a while now where i have gone to to the telkom shop at liberty mall to talk about my account due to the fact that my partner lost his job. when i went to the telkom shop they told me to please contact 10210 and make arrangements on there for regarding my matter. so that is what i have done when i phone the costumer care i spoke to a lady that kindly advised me that she needs to put me trough to the accounts department what she has done. when i got to the accounts department the lady that i spoke to was so rood with me and just did not help me at all. then she told me to do an email and send it to them. after doing it with the email i then received a email back saying again that i need to phone the account department. after phone 4 times i still do not get help from no where and this is just pathetic on this stage as here i am trying to sort my account out but no one at telkom will help instead the matters do not get attended to and for that telkom gives me a bad credit report due to no payment. its been going on for more then 4 months even 5 and yet still no telkom has helped me at all. is this why every one is moving to mweb