HELP TELKOM

I recently had my line upgraded from a 2mb line to a 4mb line. The speed went to 0.20mb.<br> I tried reporting a problem by submitting a request for call, no one called. Tried their chat line...no help. I hang on for customer support almost an hour and finally got to report the problem with someone. I have to admit that this guy was very helpful. (thank you) but that's where it ended.<br> Eventually they send out a guy that was there to look at the problem. He came in, said that he checked everything and there is no problem...PLEEEAAAASSSEEE TELL ME WHY WOULD I WOULD WASTE MY TIME STRUGLING TO GET SOMEONE TO HELP ME WITH SOMETHING IF IT IS NOT DEFICIENT???<br> He did not even have the decency to test the line to see for himself that the speed is in fact crawling.<br> Which means now I have to contact Telkom AGAIN, create a ticket AGAIN, wait AGAIN for someone to pitch at my door and tell me everything is fine....IS THIS JUST AN ENDLESS CIRCLE?<br> PLEASE... If you don't have the means to help me TELL ME so I can use someone else! No hard feelings.<br> Or let's do it this way then. If you can't get the problem sorted by tomorrow, PLEASE come take your stuff out as I cannot carry on like this!