NM
Neville M
1 reviews | Active since Apr 2014
09 Jul 2018, 10:05
Help needed urgently
I recently requested to upgrade from ADSL to Fibre - Vumatel installed my router and line at my home about two weeks ago. Since then I have not been able to connect to the internet. I have been on the phone with Telkom everyday for around 2 hours a day. From what I've been told, there is a department within Telkom that deals with Vumatel clients - apparently, my order needs to be finalized for my account to be activated. I am extremely frustrated as I don't know what else to do to get my services up and running. Their systems have been offline most of the time for the past two weeks. Please can somebody help me!!!
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Replies (2)
Telkom's replyOfficial
16 Jul 2018, 14:09Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply16 Jul 2018, 14:09
Official
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
NM
Neville M's updateReviewer Update
16 Jul 2018, 14:15Thank you for your response. To speed up the process, you may speak to a lady named Ipeleng - she has escalated my request to the IT department over a week ago and as per our conversation of this morning, my account is still not activated. According to her, my order is 'stuck' in the system and an incident was logged to sort it out. Ridiculous service!
NM
Neville M's update16 Jul 2018, 14:15
Reviewer Update
Thank you for your response. To speed up the process, you may speak to a lady named Ipeleng - she has escalated my request to the IT department over a week ago and as per our conversation of this morning, my account is still not activated. According to her, my order is 'stuck' in the system and an incident was logged to sort it out. Ridiculous service!