Help Needed to Cancel my Telkom Month to Month account

I Have been a loyal customer of Telkom for many years. I have a contract with them for my fiber line which has been paid and from April 2024 I have been on a Month to Month contract with them . I now wanted to cancel as I have found that Telkom became to expensive and I'm unable to spend so much on a fiber line .. I Have called Telkom on the 17th of December to cancel, knowing I was on a month to month contract with them I would be immediately cancelled, The consultant said that I will get a reviewed bill for December and I will be cancelled, only to find out I was not cancelling, i then called on the 2nd of January to say I have to give a 1 month notice (Again, I am on month to month). Telkom now is forcing me to use their services and they say that they can only cancel me in February. ..

I'm unable to pay the monthly fee for Telkom, What should I do ? How Can I be Helped ?