LC
Larissa C
1 reviews | Active since Oct 2012
16 Jan 2017, 10:52
HELP NEEDED
<p>I need to divert our business calls to a cell phone, as we have moved premises. I went onto your website and "chatted" to an agent who told me that I should contact the sales department and he will transfer me. I was cut off. I then decided to contact your call center who told me they can assist (by activating call forwarding service), but we already out of premises, they cannot divert the calls on my behalf, I should talk to the switchboard department, and the call cuts again. She did tell me that the Switchboard department will do everything for me. I phoned back and explained everything. the friendly lady gave me the Cape Town number for the switchboard division, but there is no answer. I am not getting anywhere and need help. </p>
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Replies (2)
Telkom's replyOfficial
16 Jan 2017, 18:22Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply16 Jan 2017, 18:22
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
LC
Larissa C's updateReviewer Update
18 Jan 2017, 13:10Dear Moenieb
I have contacted the sales call center on Monday and I spoke to a lady and she told me to send a letter to her with ID regarding the activation of call forwarding. I sent her the email yesterday morning and I have received no reply. This morning I emailed (***) again requesting a response, but I receive nothing! I contact the sales call center again asking if there is any movement regarding my telephone line and they said no, but they will transfer me to the switchboard department as they will be able to assist me. Guess what..... the call dropped AGAIN!!! I contacted the Cape Town switchboard number *** and take a guess again.... there is no answer. We are a professional company and need our incoming calls. I am strongly considering using a different service provider. I haven't heard anything from your side or any Telkom representitive.
Please I need URGENT assistance.
Regards
Larissa
***
LC
Larissa C's update18 Jan 2017, 13:10
Reviewer Update
Dear Moenieb
I have contacted the sales call center on Monday and I spoke to a lady and she told me to send a letter to her with ID regarding the activation of call forwarding. I sent her the email yesterday morning and I have received no reply. This morning I emailed (***) again requesting a response, but I receive nothing! I contact the sales call center again asking if there is any movement regarding my telephone line and they said no, but they will transfer me to the switchboard department as they will be able to assist me. Guess what..... the call dropped AGAIN!!! I contacted the Cape Town switchboard number *** and take a guess again.... there is no answer. We are a professional company and need our incoming calls. I am strongly considering using a different service provider. I haven't heard anything from your side or any Telkom representitive.
Please I need URGENT assistance.
Regards
Larissa
***