Help, my wife is pregnant and I need roaming

A month ago I travelled to Nigeria and called customer services from my Telkom Mobile number to activate roaming. They mentioned they cannot do it and it has to be done in store, no further details given. I was stuck without a phone for 2 weeks while my wife was having complications with her pregnancy.<br> I now need to travel to Kenya on short notice and went into a Telkom store where I stood in a queue before eventually finding someone to ask which queue should I be in to activate roaming and was directed to a Telkom Mobile only queue. Waiting behind 8 other people, I eventually get to the front only to be told the store cannot do this, I have to do it online.<br> I now went online and get told I need to do it 7 days before and the agent bluntly cuts me off.<br> <br> This is not the first time I've experienced such inconsistence between Telkom's departments and also not the first time Telkom staff have treated me badly.