1 reviews | Active since Nov 2016

01 Nov 2016, 11:06

Help me PAY you!

<p>So I wanted to upgrade my Home Wifi with telkom and was advised by the cantact centre that I would need to go into a branch to do this.</p> <p>Which I did. On the 30th of October, I visited Greenstone shopping centre to have a chat about my data cap and that I want to increase it. I was then told that they would have call me back on Monday to let me know if this has been done.</p> <p>Monday came and went, so I decided to try and call the branch. Both numbers listed on the mall website (011) ********** /9 have no one answering them. In fact, the '36 number keeps saying "Busy".</p> <p>A chat with the contact centre says that NO CALL HAS BEEN LOGGED TO UPGRADE ME and I would have to return to the branch to see this through.</p> <p>Absolutelty **********! I WANT to give you more money and STILL you treat your clients like this?</p>

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Replies (1)
Telkom
Telkom's reply01 Nov 2016, 21:48
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.Your reference number is AI***
We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,