Help me or cancel my subscription contract with immediate effect

Re: ACC ********** 63 - Line No. ********** 211. I have numerous enquiries logged (via facebook, email and telephonically) which I am yet to be effectively assisted with... Xolile, staff member at Telkom Sandton City, is the person currently dealing with my application to upgrade my ADSL to fibre as he confirmed my address is indeed covered for this service. Recently I received a delayed response on facebook from Lebo confirming the contrary ie. that I am not covered for fibre even though the website says I am when I check to confirm. This is not the first enquiry sent of this nature since signing up with the current ADSL service that no longer meets my requirements at home. This as well as the lack of technical alignment of the staff I dealt with until now makes me want to opt for total cancellation. Another problem with this however is that I cannot obtain the info required to do so online and neither can anyone assist me with canceling my contract with Telkom even….. heck, I don’t even receive statements or anything regarding my subscription even… just an SMS from my bank every time a debit order goes off. This is extremely annoying and not the level of service I signed up for. Telkom to either help upgrade my line to fibre (and fix my online account information to be able to link accounts and obtain statements when needed) OR immediately cancel my subscription contract. Those are the options in order of preference to at least allow Telkom the opportunity to save business where they can (should they wish to)