HELP - HELP - HELP

We purchased a new home and moved in the beginning of September.<br> The previous owner and I meet at Telkom Clearwater mall on Saturday the 5th of September. <br> (please note the line was working that Friday night) We did a name change of ownership - they said it would take 10min and by Monday the line will be in our name. On the same Saturday after leaving Telkom Clearwater we notice that the line was then down. We have been calling 10210 every day since to see what the problem is. They then gave me an escalation no. of 739 859 and said a Technical Has been requested and date for his call out will be on the 14th of September. I found out on Monday that the technician has the old owners telephone and can't get hold of us to fix this line (because The accounts department have not done the name change yet) I gave them the correct no. to call - still nothing though I went into the Clearwater Telkom again yesterday to see what the problem is for the name change and fault and the Turned me away saying they can't help me and gave me a no. for Louise ***. I called this morning and she Said she would see what she can do...... still no word!