HD
Hayley D
1 reviews | Active since May 2013
08 Feb 2016, 08:33
HELP - ADSL and phone not working going on 4 weeks
I reported that my phone and ADSL was not working 3 weeks aggo. A week later I reported it again. Today on the 4 th week I have escalated the fault again. I run a business from home and I am going to have to change my service provider - Please urgently respond as the help line will not give you any email access or allow you to speak to a supervisor.
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Telkom's replyOfficial
08 Feb 2016, 09:42Hello Hayley Dingley,
We unfortunately were not able to contact you directly on the contact number provided.
The fault was caused by damage at the exchange by an unknown party.
Because the cables needs to be replaced it unfortunately takes longer than a normal line fault to repair.
We have escalated the fault to the project manager for a possible estimated time of repair and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
We unfortunately were not able to contact you directly on the contact number provided.
The fault was caused by damage at the exchange by an unknown party.
Because the cables needs to be replaced it unfortunately takes longer than a normal line fault to repair.
We have escalated the fault to the project manager for a possible estimated time of repair and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Telkom's reply08 Feb 2016, 09:42
Official
Hello Hayley Dingley,
We unfortunately were not able to contact you directly on the contact number provided.
The fault was caused by damage at the exchange by an unknown party.
Because the cables needs to be replaced it unfortunately takes longer than a normal line fault to repair.
We have escalated the fault to the project manager for a possible estimated time of repair and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
We unfortunately were not able to contact you directly on the contact number provided.
The fault was caused by damage at the exchange by an unknown party.
Because the cables needs to be replaced it unfortunately takes longer than a normal line fault to repair.
We have escalated the fault to the project manager for a possible estimated time of repair and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team