HELP

Monday 16th November my handset went completely dead. hence no telephone, internet etc. i placed a fault immediately. It is now Thursday no contact, no technician. Last I was told it had not even been allocated to a tech. I got a lot of bull told to me like lines faulty and whatever else they use. I am a senior citizen with very bad health issues. as I cannot drive i am now alone at home with no phone. no airtime and starting to panic. I want to know why no one has been allocated after 4 days. I am in quite a state. Please help me. my home telephone number is *** and the reference number I have is 605CWK161115 R D SCHOLTZ