SC
Shanita C
1 reviews | Active since Feb 2012
25 May 2015, 11:30
HELP!!!!
after lodging my compliant telephonically and on Hellopeter, IM STILL BEING CHARGED FOR THE DSL THAT I REQUESTED IN NOV/DEC TO BE CANCELLED!!!! What do i have to do to get it cancelled after following the correct procedures? I don't have time to sit on the phone all day and in the end the consultants dont get the request right the very first time. CANCEL THE DSL SERVICE AND BACK DATE IT TO WHEN I REQUESTED IT WHICH ON IN NOVEMBER OR DECEMBER 2014 WHEN I SPOKE TO DAVID(i think that was his name)!!!!
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
25 May 2015, 13:50Hello cupidosh,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM113115.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM113115.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Best regards,
Telkom's reply25 May 2015, 13:50
Official
Hello cupidosh,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM113115.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM113115.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Best regards,