HELP!!!!

I am disgusted and beyond frustrated with Telkom!!!<br> We have had such slow internet connection for weeks that we decided to upgrade our package to regarding speed and amount of data....now we have NO FRIKKIN connection! Been into the Telkom store and they just shrug their shoulders and say they cant do anything from there i must call 10210....WHAT A JOKE!! 3days in a row i have phoned from 8am (this is when they open) and sat on the line for anything up to AN HOUR.... shocking to say the least...how can you have a high call volume from the SECOND you open your lines??? It just shows you are taking money for a service you CAN NOT provide!!! \Due to high call volumes there may be a long delay in answering your call"WHAT A CROC OF **** TELKOM!!!<br> In the meantime"