Hellskom

And so here I sit with no response to my hello peter l logged last month already and still battling with Telkom to get answers. I spoke to Thobeka Zungu (28/02/2018) who was spinning me a story about me going above my contract usage but l don't understand why this is so as l am on Topup, then l was told l had bought Data to my shock as l told Thobeka that l haven't bought data in a very long time. Thobeka actually got the manager to call me but guess what l have never heard from that manager again since that day. So my question is who did l speak to then? I spoke to Bryce Carlinsky (05/03/2018) who l told l wanted to speak to Thobeka manager as l am still waiting for that call back, I was told they have sent them a message and l should hear from them before COB. Well by COB l still heard nothing from anyone at Telkom. I spoke to Tshepo Ntsane on the 06/03/2018 and was told the same story as the day before. You will get a call by COB and l am still waiting for that call back. I Spoke to Edman ****edi (07/03/2018) I asked him if l could please speak to a manager as l am tried as this already. I spoke to a manager and he said it should be sorted out in 48Hrs and also he gave me his email ********** But guess my idea of trusting him was for nothing as that email bounced back sorry mail box is full when l tried to email him today just to try and get feedback (09/03/2018) My query l still have open on hello Peter which seems like Telkom picks the ones they will respond to, that was was opened on the 23/03/2018. I have pasted that one below onto here thanks to no feedback.

23/03/2018 Hello Peter Post no response.

I have had the worst 5 Months of my life with Telkom they keep debiting me R200 more then l am suppose to pay it is scary that this took three months to fix this problem (Ref: ********** 8) But a new **** storm came after this January l was Debit R100 more and February well let's just say R700 was taken out of my account. I called and spoke to Siphelele Minenhle Thwala (Ref: ********** 3) on the 31/01/2018 as that was when the money was taken out of my account. I am still sitting with this problem after speaking to Khanyisile Feli Hlongwane on the 15/02/2018 was told they are still working on it, A day later l spoke to Rulani Constance (16/02/2018) who told me sorry it takes up to 14 working days to sort this matter out, fair enough. Then l Spoke to Londiwe Sokhela (20/02/2018) about this matter was told oh we are so sorry sir they are still working on it, I told Londiwe l would like to speak to a manager, I am still waiting for that magic call. Then I spoke to Nthabiseng Mill Mabogone (22/02/2018) who told me the same story, sorry sir they are still working on this matter. I would like to know why they even saying sorry at this point in time it feels like they should be saying Sir please we do not give **** about you. The best part about her Chat was she tells me l must expect another R200 more to go off this month, I am shocked as l thought this matter was fixed. Nthabiseng also does not seem to understand when l explained to her that it's not suppose to be R200 more. Eventually l decided l had enough of her and asked for a manager but was told another lovely lie, I am still waiting for that magic call as well. I spoke to Sibukeli Kolondiya (23/02/2018) was not going to even chat to her l wanted to speak to Nthabiseng l was told she had sent her my info and should expect a call later today well that call never seemed to come. I have all of these people I spoke to on my computer because they are on the Telkom chat service screenshots are amazing. Also l sent a email to Siphelele Minenhle Thwala again for some help but there is no reply and no phone call. Thanks to this action from Telkom l have had to take a loan out to get to work for the rest of the month and I will be billing you the interest of that loan l had to take out. If this carry's on down this path l shall speak to CPA and my lawyers as you guys are not delivering the service l was promised, I never missed a single payment to you guys and this is the **** service l get from you? If this problem is not fixed before my bill run date someone better pray for the person that calls me.

28/02/2018 I have been debited again R200 extra off my account now. I am running out of ideas I l have had a contract with telkom for more then 6 years and in less then 6 months the trust l have for them has been broken.