HelloPeter Complaint: Telkom Fibre Application Ignored Despite Follow-Ups

On 20 July 2025, I requested Telkom Fibre to contact me for a new fibre application. On 22 July, a consultant named Kagiso called and took all my details after I explained the type of fibre package I needed. He promised to process the order, and I followed up with him via email multiple times to ensure the process was completed before the end of July, as I had already cancelled my previous service provider.

Last week, Kagiso requested a copy of my ID, which I promptly emailed to him. I assumed the application was progressing. However, on Friday, 1 August 2025, I contacted Telkom and spoke to Nomathemba Sithole, who surprisingly told me that my application had not been processed because the back office needed my ID copy — the same one I had already sent to Kagiso.

Nomathemba then asked me to send the ID copy again, which I did immediately. As of Monday, 4 August, I received no feedback, so I called 10213 again and spoke to Zinhle Nyakeni around 15:00, who told me that Nomathemba had still not submitted my documents to the back office. Zinhle claimed she would ask both Nomathemba and Kagiso to send the ID copy on my behalf. When I requested to speak to a supervisor or manager, Zinhle refused, saying the manager would call me back. I asked for her email so I could send the ID for the third time, but she refused again, stating her email "doesn't work."

I am beyond disappointed. I app**** on 22 July, followed up diligently, provided every required document multiple times, and yet nothing has been done. I have been left without fibre internet, despite having cancelled my previous provider specifically to switch to Telkom. This is unacceptable service from a company of Telkom’s size.

Why offer services you are not prepared to deliver? Why employ people who don’t want to work? I am deeply frustrated and expect this matter to be escalated urgently and resolved immediately.