HELLO TELKOM .... PLEASE CAN I HAVE SOME SERVICE

CAN SOMEONE FROM TELKOM PLEASE TELL ME IF MY ACCOUNT HAS BEEN CANCELLED AND PLEASE REFUND MY DEBIT ORDER FOR THE MONTH OF NOVEMBER AS THE ADSL WAS NOT FUNCTIONAL THE WHOLE MONTH. YOUR CALL CENTRE AGENT SAID HE WOULD CALL ME BACK, I AM STILL WAITING.....

I CALLED THE CALL CENTRE ON THE 12/11/2018 TO CANCEL MY SERVICE WITH TELKOM. LEBO notywa ADVISED THAT I NEED TO COMPLETE A DOCUMENT TO CANCEL THE ADSL LINE, WHICH WAS COMPLETED AND SENT THROUGH THE SAME DAY. THE EMAIL ********** BOUNCED BACK SEVERAL TIMES. EMAILED THE DOCUMENT TO LEBO ON THE 12 AND 19 OF NOVEMBER TO ASK FOR ASSISTANCE HOWEVER NO FEEDBACK HAS BEEN RECEIVED TO DATE. CALLED THE CALL CENTRE ON MONDAY AND THEY ADVISED THAT THE REQUEST HAS NOT BEEN RECEIVED I SHOULD HAVE MADE A REQUEST TO CANCEL THE SERVICE ONLINE. I CREATED A PROFILE ONLINE HOWEVER IT DOES NOT LINK ANY ACCOUNTS TO MY NAME.... YOU CAN IMAGINE HOW ANNOYED I AM... I WANT MY DEBIT ORDER FOR NOV REFUNDED IMMEDIATELY AS I WILL NOT PAY FOR A SERVICE THAT WAS NOT FUNCTIONAL... I AWAIT YOUR SAD RESPONSE.....