Hello Telkom - are you out there?

It has been over a week since reporting our company's telephone lines as non-existent EXCEPT FOR one lonely number which has been overworked. A daily call to firstly report the fault, and thereafter enquire as to the progress of the fault - futile exercise!!! I was eventually told that due to the heavy backlog (due to retrenching of staff) repairs are way behind schedule. As a business without 7/8 of the telephone lines working one can understand the strain it places on the company and its resources. Telkom is this fair practice? What has happened to your customer service? We have even been given an ESCALATION REFERENCE - to be perfectly honest I think this means nothing - just a bunch of numbers!! Come on Telkom prove me wrong and show us that you can provide a service to all - All the money spent advertising the newest internet/speeds/packages would be put to better use by employing some technicians!!!