TM
Tiego M

1 reviews | Active since Jul 2013

16 Nov 2015, 14:50

Hello Peter Telkom ZA Case: SM162026

Despite several weeks of complaining and sending emails about the lack of handsets (Apple and Samsung) Telkom has automatically \updated my subscription"despite the fact that my contract only expires on the 23 January 2016 and I have given no such instruction.<br> <br> Im not sure what is going on at this business but I am extremely concerned about the manner in which Telkom engages with its customers. The \""Telkom Social Media Team\"" is defunct and completely ineffective and I have received nothing but written lies from them and they are certainly not an avenue to seek a resolution. At this moment I am extremely irate and I feel duped as a customer.<br> <br> I would warn anyone against taking up a contract with Telkom unfortunately I am stuck with them until 23/01/2016. <br> <br> ."""

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Replies (1)
Telkom
Telkom's reply16 Nov 2015, 17:16
Official
Hello jozicapoeira,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number SM162026 is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media