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susan H

1 reviews | Active since Feb 2013

13 Apr 2017, 13:12

Hello Peter - AI*** - Even Hello Peter does not help...

<p>On the 28th of March I wrote on Hello Peter that our business have been without ADSL service for a month, after been told various stories. On the 30th of March I received a mail from Gareth (Social Media) that it does not take much longer for the affected services to start working. On the 5th of April Gareth gave a further response that 2 more cable breaks that need to be repaired. We currently awaiting further information and will advise. This advise never happened. On the 11th of April I sent another email and no response. This morning @ 6:33 I mailed again, and still no response.... And to top it off I get a bill of R78 for a service not being delivered???? </p>

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Replies (2)
Telkom
Telkom's reply14 Apr 2017, 08:24
Official

Hi SusanHeyd,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Telkom
Telkom's reply17 Apr 2017, 10:19
Official

Duplicate. refAI*** : SM244820