Hello.... can I speak to a human please!!

I am tired of the unprofessional way in which long standing PAYING clients are treated. I have had endless trouble with both my telephone line and my ADSL line for more than a year. Recently, the entire area of Elspark Germiston has gone "off line" (no telephones and no ADSL) When one phones in to ask about progress in resolving the issue, one would be highly unlikely to even get passed the automated answering service. In the event that one had a stroke of luck and managed somehow to navigate through the garbage of Telkom's answering service you'd get a voice recording saying that you are number 555 in the queue and the estimated waiting time is 46 hours and 15 minutes. Wonderful!! Finally....... A human voice answers and asks how they can help one (promising!!) however when one recites one's telephone number and answers a barrage of questions to identify one's self, one is curtly informed that Telkom is aware of the problem and that the technicians are working on it. Great, and how long before the lines will be back "on-line"? (a perfectly obvious question). The response........ The call center is not in contact with the technicians, we cannot say how long it will still take. Really, we live in the modern age of technology and computers yet we still cannot get a responsible or resolute answer out of our country's major telecommunication company. I am astonished at the lack of care and lack of service from this service provider.