JB
Jacobus B

1 reviews | Active since Sept 2013

28 Jan 2016, 14:57

Hello! Anybody there?

Dear Telkom,<br> <br> I have done as much as I can and therefore you left me with no option as to get someones attention on Hello Peter. On Friday, 22 January 2016, I went to the Telkom store at the Kollonade Retail Park and app**** for LTE internet. The lady accepting my paper work told me that they are out of LTE router stock and that they will phone me once they have in stock again. Today I tried to get an update. So first I tried the telephone number for the store. It just keeps ringing. I decided to go on a live chat on your website and see if anyone can give me an indication of the progress of my application. The consultant told me that my ID number and my business registration number does not appear on their system for any application??? I should try and phone the store. Kept trying for about 30 minutes, no answer. My next option is to email someone but wait, there is no email address on your website. This leaves me with two options: 1) Take a days leave and drive to the store to get an update or 2) Get internet from someone else. Please let me know which one its going to be?<br> <br> Thanks,<br> Nico

0
Replies (1)
Telkom
Telkom's reply28 Jan 2016, 17:33
Official
Hello nico1brits,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.