Hello!!!

i recently upgraded one of my phones, we fetched ot on the Sunday only for it to be faulty, I only managed to get back there the following week which was 7 days. the agent assisting us I must add was brilliant. when we went back he told us the service centre said its not a OBF and needs to be sent to another technical department. now another 5 working days have gone by and I cannot get through to anyone to find out where the device is. I am currently sitting on the Telkom chat. first message 14H17 reads.. chatting to Boitumelo how can I help.. well I responded with my query 14H18 its now 10 minutes later and not a word. I have 5 contracts with Telkom .. I think its time to change service providers