Hellkom:Worst service ever
<p>Please can somebody assist or at least try since calling,emailing and social media dont work to get a problem resolved. </p> <p> </p> <p>I took out a promo contract in November the R199 for 15GB remember that ???? Clearly not because i only received 5GB day and 5 night....plus on top of this i get my bill today and it shows i need to pay R383 ???? For what why the hell do i have to pay more for less ive been trying to get my 5gigs since i got this bleddie package and yall want to charge me more money??????</p> <p> </p> <p>I agreed to a 15GB contract 10GB day and 5GB night go listen to the recordings..i did not received this and i would like to cancel this contract based on the grounds that you 'Hellkom' did not deliver.</p> <p> </p> <p>My reff number is : ********** ********** 85030 please have a look an provide feedback</p>
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Replies (4)
Telkom's replyOfficial
06 Dec 2016, 20:33Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply06 Dec 2016, 20:33
Official
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
08 Dec 2016, 18:17Hi,
As per case ***2, your query has been assigned to retention desk and they will make contact with you.
Kind regards
Joshua
Telkom Social Media Team
Best regards,
Telkom's reply08 Dec 2016, 18:17
Official
Hi,
As per case ***2, your query has been assigned to retention desk and they will make contact with you.
Kind regards
Joshua
Telkom Social Media Team
Best regards,
's updateReviewer Update
13 Dec 2016, 08:00Thank you for your feedback.
Im still waiting for my call from retentions.
We almost half way through this month and i still dont know what is going to happen.
I would like to receive the 15GB that i app**** for or terminate the contract at no extra cost to me since im not the one who is in breach
's update13 Dec 2016, 08:00
Reviewer Update
Thank you for your feedback.
Im still waiting for my call from retentions.
We almost half way through this month and i still dont know what is going to happen.
I would like to receive the 15GB that i app**** for or terminate the contract at no extra cost to me since im not the one who is in breach
's updateReviewer Update
21 Dec 2016, 06:48And still the Saga continues no feedback from hellkom...still waiting on retentions yest the debit went through without explanation as to what makes up that amount
's update21 Dec 2016, 06:48
Reviewer Update
And still the Saga continues no feedback from hellkom...still waiting on retentions yest the debit went through without explanation as to what makes up that amount