HELLkom...Worst service delivery
<p> </p> <p>Hellkom... what an appropriate name for the worst service provider in the intire world... they have lost so many customer's that they at an all time low. My problem with this **** company is I reported a fault on the 19th of November. Everyday checking up on the fault... it took their testing centre 6 days to find out the "cable" was ****** (great excuse). After a few more days still nothing after me checking up on these useless employees that hellkom hire's that just hide behind automated responses... Friday the 25th November I got an sms stating a technician is working on my fault. Then today the 28th November I got an sms to say my fault has been resolved and fixed... so I get hold of hellkom and request a sync report.... guess what, they cannot sync to my router... this means the fault is not fixed. I then keep getting told I need to log a new fault and start the process again of the fault going to the testing station... I refuse to log a new fault as my previous fault has not been fixed how can it be closed? I request to speak to a manager to just get told I have to dial 10210 then wait... everyone knows how this proccess ends... with a hung up phone in your ear after holding for 30 mim... </p> <p>I want a Telkom manager to call me...</p> <p>I want this fault fixed immediately as they have said it is fixed... </p> <p>We pay for a service but we receive nothing... </p> <p>Super F##king ****ed off</p>