Hellkom terrible customer service with horrible management

From January 2024 this so called service provider has canceled copper (ADSL) lines without any notice, from the 1st week of January we have tried to connect to openserve fibre via telkom as they had sales agents going around the area, the sales person advised it would be R369 for a 40/20 mbps line, he completed the form to migrate and sent it in providing me with a reference number, from the Hellkom had taken over losing the app, not providing correct feedback if any, spoke to a manager on the 12th of February by the name of Zakhele Mashaba, who said the sales agents lie to customers to get the sale and that the line is more expensive, I then asked him what do I get for R369 he said it's a 30/10, I agreed and then was told he will escalate installation, which was a lie because he hadn't sent the request and I had to call back a number of times speaking to very rude and arrogant agents , I finally got it installed on the 26th of February, when the account comes through, we are still being charged for an ADSL line when they do not have any active lines, Zakhele had promised when I spoke to him on the 12th of February, that he will remove the line, I had emailed him weekly about it and 0 reply, I called again yesterday the 2/4/2024 and spoke to another agent who emailed him and her team leader, he replies this morning with more lies and now at 17:03 he replies to say that the line is suspended due to non payment, this is after he says the credit will be processed,