Hellkom strikes again

1 Star because I can't give a 0. I tried to get my fibre connected in a Vumatel area for over 6 weeks. After purchasing an uncapped line the installation of the router to be provided by Telkom did not come. Went through around 10 different call center reps (if that few) who all came back with different issues which all turned out to be ******* or one of many issues all due to Telkom. After these 6 weeks of frustration and multiple in-person visits we tried to get the line canceled at one of the Telkom stores in Northgate. We found out after our 3rd visit that Telkom had opened 2 different lines both without object numbers which were according to their system "installed" an argument about the fact that no one ever installed anything fell very short when I told them to check the object number for the contracts on their system. There wasn't one. for a line to be declared active and to be activated properly this object number must be on their system based on their admission. It wasn't.

One or multiple employees working together were trying to de***** me and the company. "Please cancel any and all of my Telkom products," I ask. I sign the necessary forms and leave. A week later nothing has been canceled and I cannot move on to a new ISP because Hellkom is holding thee line hostage with their bogus non-delivered service. I go back to the store and I am told that I have R2800 of outstanding fees - for 2 different accounts for the same location, with nothing ever installed. A query gets lodged to remove the fees and to cancel the accounts with Telkom once the fees are queried. I get a message and a call to tell me the line is canceled a week later.

I login to buy a new contract with a new ISP. Surprise surprise - "There is an active ISP at this location." Still not cancelled.

Disgusting callcenter service, multiple "you will be called within 24 hours" without any such claims being fruitful. I am finally on my way out of the door and through multiple efforts I am continued to be held Hostage.

Never Ever get a Telkom account. I pity anyone who makes the mistake. It is only a matter of time before you get *****ed over.