Hellkom still robbing the innocent!
<p>I was a Telkom client last year as I took an LTE/Mobile contract - I firstly struggled to cancel that contract as they were debiting me for two contracts via their sub-contracted company (Homecloud) - after many months of frustration, it was cancelled in Jan 2017. However the monthly video-on-demand service of R99 for Showmax was and still is running! I have been pushed from pillar to post up until this very hour to get this resolved. I have called the call-center many many times as well as went into the store, emailed, chatted online etc. no joy! I even contacted Showmax and they gave me the same answer ''nothing on their side - everything shows as cancelled" - then why the hell am I being billed every month!!?? I have now put a stop order on this debit and the bill is accumulating every month! I'm sure someone will call me from Telikom - but as per my previous Hello-Peter comment, It's just a quick response to this posting and that's it - no follow-up afterwards - in typical Telkom style!</p>
Hello mechele-maharaj
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Hello mechele-maharaj
This response serves as confirmation that your query has been received.
Your reference number : AI27****6
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Mechele ,
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We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
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Launa
Telkom Social Media Team
Best regards,
Hi Mechele ,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
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Hi Mechele ,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***6
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Mechele ,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***6
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
