JN
Jomo N
1 reviews | Active since Dec 2014
03 Dec 2015, 16:42
Hellkom Service
On the 23rd of November I reported a faulty Internet line and I was given Ref number 39ARK231115.I contacted their call centre numerous time for update.On the 1st of December and escalation was logged and given reference number 790241, No one contacted me, No technician came to site. I called the call centre this morning hold on for 16 minutes to speak to a consultant who was just reading my prevoius update on the call and still not offering solution. Hellkom really knows how to provide BAD SERVICE
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Telkom's replyOfficial
04 Dec 2015, 00:41Hello jomo85,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM174560.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM174560.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply04 Dec 2015, 00:41
Official
Hello jomo85,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM174560.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM174560.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,