JN
Jomo N
1 reviews | Active since Dec 2016
19 Oct 2017, 09:30
Hellkom Poor Service
A call has been logged with Hellkom for ADSL line that is down on the o6/10/2017 got Reference number : 56BRK061017, 12 days later line still down, no update from Hellkom, Am no longer surprised by the Poor Service, I think that is one thing that they are proud of as Hellkom.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
25 Oct 2017, 07:36Hello jokhensani
The fault 56BRK061017 has been caused by cable theft.
400pair underground cable has been ****** for 15 meters.
Unfortunately due to the cables having to be replaced it does take longer than a normal line fault to repair.
A escalation has been sent to the managers responsible for the repair for a progress update and if possible an estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply25 Oct 2017, 07:36
Official
Hello jokhensani
The fault 56BRK061017 has been caused by cable theft.
400pair underground cable has been ****** for 15 meters.
Unfortunately due to the cables having to be replaced it does take longer than a normal line fault to repair.
A escalation has been sent to the managers responsible for the repair for a progress update and if possible an estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Best regards,