HELLKOM or TELKNOM

<p>Handed in a aulty Iphone 6 on : 2016/11/13 : Got a REFERENCE NUMBER </p> <p>Went back a month later on : 2016/12/22 - Phone was back but nothing was done :</p> <p>Telkom had on record that I had an Iphone 6 PLUS - problems were then apparrently sorted out and phone was sent away again : Got a REFERENCE NUMBER</p> <p>Received Message that phone was ENROUTE back on 2017/01/20 </p> <p>Went back and after 6 days , the phone was there - NOTHING DONE</p> <p>Phone sent away again on : 2017/01/26 : Got a REFERENCE NUMBER.</p> <p>Got Message that phone was at a repair centre on : 2017/02/03 : Got a REFERENCE NUMBER</p> <p>Got a Message on 2017/02/10 : The phone is OUT OF WARRANTY , COST OF REPAIR : R5579,45 : GOT REFERENCE NUMBER .</p> <p>Was phoned today : 2017/02/13 - </p> <p>I Phoned back and the Character on the other side , who can only accept 2 digits at-a -time , asked me if I accept or reject the quote - I told him the whole history </p> <p>" Do you accept or reject the quote " , he asked.</p> <p>"I DO NOT ! , As the phone is under warranty " , I said.</p> <p>" Then you have to pay R180 rejection fee ", he said</p> <p>THAT IS WHEN I ENDED THE CALL !</p> <p>What legal action can be taken ???</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>