Hellkom...Not Telkom!!
<p>Since end of January i am having trouble with my business telephone. I laid a complaint, got a reference and waited for a tech. 1 week later i called again to follow up and guess what??...apparently they fixed it and phoned "me" and i said its working now...yet it was a sunday and the cellphone no. he said they phoned wasnt even mine. So yet again i logged a new report with a new ref. few days later i again phoned to follow up and guees what??....this fault report was for a number in joburg Yet i gave him my telephone number for richards bay....so yet again i renewed my fault report with a new ref....and up till this day i AM STILL WAITING FOR A TECHNICIAN!!! What kind of service is this..a bunch of idiots or clowns working at telkom..how do we do business with telkom lines like this. All i want is a technician to come check my phone...i make endless calls to Beg for a tech to come but still no response....Sooooo frustrating.</p>
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Telkom's replyOfficial
22 Mar 2017, 10:31HI blemz-mus
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. Thank you for taking the time to take my call.
This response serves as confirmation that your query has been received and attended. The reference i mentioned was in fact closed and did not reflect but confirmed closed. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the line fault and dispatch a field technician accordingly. The generated fault reference number will be relayed to the contact provided. The reference number generated for open fault is as follows : 46BNI220317
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply22 Mar 2017, 10:31
Official
HI blemz-mus
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. Thank you for taking the time to take my call.
This response serves as confirmation that your query has been received and attended. The reference i mentioned was in fact closed and did not reflect but confirmed closed. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the line fault and dispatch a field technician accordingly. The generated fault reference number will be relayed to the contact provided. The reference number generated for open fault is as follows : 46BNI220317
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,