HELLKOM, NO LINE BUT THEY WANT PAYMENT

<p>So my line, went down on the 23 December 2016. It is now 03 March 2017, still NO LINE. The only feedback I get from the call centre is that it's with the Cabling department. Meanwhile they have been billing me. Call the billing department and they insist that I must pay the rental and the amount will be credited to my account WHEN THE FAULT IS RESOLVED. Nobody can tell me when that will be. I am not paying any amount and will take legal action if this reflects on my credit record. <br /><br />Other feedback I received:</p> <p>SMS on 23/01/2017, the first SMS received regarding the fault, telling me they are investigating<br />SMS on 03/02/2017, the second SMS received regarding the fault, telling me investigations have concluded and expected resolution date is, WAIT FOR IT, 01/02/2017<br /><br />FACEBOOK on 22/02/2017, FB team claims that cables were ****** AGAIN, note that I wasn't informed of the first THEFT.</p> <p>FACEBOOK on 23/02/2017, I ask whether THEFT can be called a FAULT and oes this mean that they were ******, replaced and then ****** again before my line could be restored?<br />FACEBOOK on 23/02/2017, TELKOM replies: "Hi Aaron. There was no cable theft, but this is the second time that the area experienced cables failure. The technicians are currently working on a solution forward to get the service back up"<br />FACEBOOK on 24/02/2017, I ask "So why tell me it's a THEFT?", no response from Facebook team to date.<br /><br />Called CallCentre again today, again was told that it's with the Cabling department. Ask to speak to a manager, get put on hold for 10 minutes to be told that they can't get hold of a manager and they can't put me through to someone at the cabling department, they claim the matter has been escalated and someone will get back to me, I don't trust this for a second as nobody has ever called me back from Telkom when they've said that they will.<br /><br />TELKOM TAKES THE AWARD FOR THE WORST CUSTOMER SERVICE EVER.</p>