HELLKOM - MY LINE HAS BEEN OFF FOR 8 WEEKS - ONLY RESTORED LAST FRIDAY

<p>We came home from holiday on 4th Nov to find we had no internet/telephone ( ********** ) we reported the fault immediately the same day. After many lies excuses and more lies from Hellkom an engineer came to our house on 09/11 (Craig Ross (Libby Construction) to advise us that Telkom had installed a new pole in our area at the beginning of October and cut us off but because our house sitter did not complain (sdhe did not use our telephone or internet) we were not re-connected. Then we spoke to John Sisam (Area Technical Manager) who then confirmed that a large dia cable was defective and had to be replaced. They had to order a new one (not one in stock) and after much chasing and a phone call almost every singke day we were only restored last Friday 25th November. As we were off for a period of 8 weeks I have asked HELLKOM for a credit of 8 weeks and as usual they have not rep**** to any of my emails. The are ****** useless - nobody knows what they are doing and all engineers are now subcontracted out which is a disgrace. I AM NOT PAYING THE NEXT BILL DUE ON 5th December and if they cut me off I will cut off some heads of Telkom emplyees. SO GET OFF YOUR BACKSIDES and take some ACTION TELKOM. GRAHAM ELLIS</p>