Hellkom is more apt as company name

I app**** for a line transfer when moving house six weeks ago and still have not received the service. Today the call centre tells me to call back in an hour after putting me on hold for 30mins because THEY CANNOT CALL ME BACK. This was my 10th call and I have a reference number, order number and technician dispatch phone number (that rings non-stop) BUT STILL NO SERVICE. <br> I waited for an hour at Telkom direct hoping that speaking to a person will help and it turns out the call centre and walk-in centre do not talk to each other so that did not work. <br> I have escalated the issue using Telkom's online service but 96 hours later nobody has responded - WHY HAVE AN ESCALATION CENTRE IF IT CHANGES NOTHING?<br> This has been HELL of an experience for a simple line transfer yet my bill came on time...