HELLkom instead of Telkom

I've dealt with telkom for more than 2 weeks now to migrate to an ADSL line and they took forever to activate it. Now that it's activated the line cannot sync and a technician will have to fix it. Day after day I've dealt with Telkom to have this fault repaired and the matter even got escalated twice but still no response. Every time I call it's said it will be resolved in 2 days time or even the next day, everyday I have to be on the phone for more than an hour to sort it out but still nothing comes to it. Today eventually when I spoke to a supervisor called Danny he told me it can only be seen to on Tuesday \maybe". My fault reference number is 668CWZ200715 and you'll be able to see how many times I've called and even had the matter escalated. I'm having to pay mweb for their service but yet I can't even make use of it because of telkom and everyday my money is going down the drain because telkom can't even solve the problem. I want a refund for my account for mweb from telkom cause I'm having to waste my money now. I honestly will NEVER recommend Telkom for anything"