Hellkom - frustration ahead

<p>I have now been trying to cancel a contract with Telkom mobile since March 15th 2017. Spoke to a call centre agent who was somewhat helpful and forwarded me the cancelation form. (Crystal Van Koller (CB)) Neglecting to inform me of Telkom Mobile's cancellation terms, also when the contract would expire only that it takes 21 days to process. Completed the form send it to the email address provided ********** and ..... NOTHING. Then late April (24th to be exact (you may want to do some math here)) a genuis from their upgrade department gives me a call and wants to know if I would like to upgrade my device..... Now correct me if I am wrong but how do you upgrade a cancelled contract???? Oe and there IS NO RECORD That I requested that I wanted to cancel the contract. </p> <p>Phoned the "Very helpful" call center again. EVENTUALLY spoke to some one with some thing between her ears, and got some feedback with regards to what the cancelation fee is prior to the contact expiration date. (R800 + the outstanding months balance). Get feedback that once the email is sent to Cancelations a responce email needs to be sent to me. That they recieved the form. Advises me as my contract expires on the 15th of July 2017, I should send the mail on the 1st of June therefor my notice period will be sufficient and I won't be penalised for early termination.</p> <p>So sent the mail on the 2nd of June 2017. And AGAIN NOTHING..... So call the Call Center again.... Fun times.... Get throught to a "lovely Gentleman" named Senso Nhlapo.... Who by the way is the ****ing rudest call centre agent I've ever spoken to.... And this GENUIS tells me I'll receive confirmation of the receipt of cancellation request after 21 days.... HOW THE **** DOES THAT WORK? I should be receiving a confirmation of CANCELLATION after 21 days.... Meaning it's been CANCELLED!!!!</p> <p>I want CONFIRMATION that you RECEIVED my request for cancelation and will be ****ing PROCESSING it this time......</p> <p>I DO NOT want this stupid contract renewed.</p> <p> </p>