Hellkom - Fail of the Month

<p>Dear Failkom,</p> <p>&nbsp;</p> <p>On the 22nd of April 2016 I completed your Online Application for the Deal of the Month for 15GB data and an LTE device. Once my form submitted sucessfully I received a 4 digit&nbsp;promotion code. At no point after this did i receive any email/sms to confirm I had signed up or even if my order was being attended to.</p> <p>&nbsp;</p> <p>After 4 days of silence from Failkom, I tried calling 10213..which saw me holding the line for over 20mins with no response..I then posted my woes to your facebook page - to which I managed to get some one to reply to me.</p> <p>&nbsp;</p> <p>29 April 2016 - 10:53am - I get a call from an Ayanda from telkom stating she would assist me. She proceeded to take down ALL of the same details i provided on the online application form (What was the point of this all - if you have to replicate the process telephonically ??) Anyhow... I again gave in all my details and was told that the device will be delivered 5-7 days&nbsp;after the first payment is made.&nbsp; I was told to call 081 180 if I had any further queries. Since then I have not received any email/sms/call to confirm my order or a reference code.</p> <p>&nbsp;</p> <p>1st May 2016 : Telkom debit goes off my account - No feedback yet...</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>9th May 2016 11:25am - I called 081 180 to see what gives with my order.. after sometime&nbsp;I get put through to customer care - Give them my ID number , and then Im promptlly&nbsp;told that my ID number is not on the system... and to her credit she confirmed she entered it correctly and still no luck - to which Im told... &ccedil;all the sales team on 10213 - maybe they can assist you. :|</p> <p>&nbsp;</p> <p>9th May 2016 16:33pm - I've been on hold for the last 30 minutes or so after dialling 10213.. hoping for some form of assistance while being subjected to this nauseating jingle about how we 'get so much more'with failkom.. utter *******..&nbsp;</p> <p>My advice to anyone even remotely considering telkoms fail of the month is - just dont.. you will save yourself the torture and lack of service that you will be PAYING for..</p> <p>&nbsp;</p> <p>So whilst im still holding on into oblivion... Tellkom/Hellkom/whatever... if someone from your PR department happens to read these rants, then please note - Id like to cancel my dealings with you.. I really no longer wish&nbsp;to have your services (or lack thereof) and I will take my business over to Afrihost&nbsp; (which i should have done in the first instance) I would have said all this to your call centre... but oh wait... im still holding on for an answer....</p> <p>&nbsp;</p> <p>&nbsp;</p>