"HELLKOM" - Customer service is not a department, it’s your job!!!

<p>I called the Telkoms "not so helpful Desk" on the 13/03/2017 to order a line installation at my residence. Order Number ********** 03.</p> <p>I received an sms on the 16/03/2017 to say that the installation will take place on the 27/03/2017 between 07:30 and 16:00. I took the day off and nobody pitched up.</p> <p>I then received an sms to say that the installation will take place on the 04/04/2017 between 07:30 and 16:00. I took the day off of work AGAIN and, of course, nobody pitched up!!!</p> <p>After a month of calling and complaining somebody finally told me that there is a problem with the line to my house and confirmed that there is was no way to know when this will be resolved. UNACCEPTABLE!!! I was also told that its not Telkoms fault because this installation job is outsourced. UNACCEPTABLE!!!</p> <p>2 Months later I have still not heard a Peep from Telkom or any of there outsourced providers!!!!</p> <p>On the 05/06/2017 I escalate AGAIN only to find that Telkom have my cellphone number recorded incorrectly on the system (I dont even know how this happens, considering the earlier messages I received) ... I am told that my e-side cable is noisy and this is a quick fix!!!!!!!!!!! Are you joking?</p> <p>The same day I received an sms to say that the installation will take place on the 08/06/2017 between 12:00 and 16:00. I made arrangments to be availabe and NOTHING!!!! NOBODY CAME!!!!</p> <p>I called the helpdesk at 16:00 and the call centre agent advised that the external outsources provider named Mosa Shembe will be at my house by 20:00. He did not arrive!!!!</p> <p> </p> <p>I need answers and a definitive timeframe on when this will be resolved. I think that 14 weeks is a ridiculous timeframe for a line installation!!! This will also need to happen after my working hours because I cannot take off any more time from work in the HOPE that a technician will arrive at my house on the day that Telkom confirm they will!</p>