Hellkom at it again!!

<p>I had taken an LTE 5Gig contract with Homecloud/Telkom in August. The data was not enough, so I upgraded to a 50g package a few weeks later. I did ask my agent on a few occassions if he is sure that the first contract has been cancelled and he re-assured me that it has been done. Unfortuately it was not! I am now sitting with a R1900 which I have paid incorrectly over to Telkom. After a month of calls, emails and promises I am still at my wits end! I have logged my 4th case number today and have to wait 7 working days all the time! Absolute incompetence! Refund still not done, the request to cancel the contract is not been done already! They have cancelled the logged call/investigation as they couldnt get through to me. They tried calling me on the mobile number i.e. my contract mobile number that i have with them! (SIM card that is in the modem) - These guys need to go back to school! I dont expect a callback or for this to be resolved timrously - let's see if I can be pleasantly surprised!</p>