1 reviews | Active since Jan 2014
<p>Due to Telkom's lack of service I had to cancel my ADSL line. I then made the stupid mistake of getting a wireless LTE contract with wait for it.......TELKOM!!. Firstly I could not get an uncapped package because it was sold out. I then opted for the 50gig package in October 2016. The LTE is suppose to be very fast but the fastest speed I ever got was 4.3mbs. I then decided to try and upgrade to an uncapped package hoping this willincrease the speed. I had to wait for three months before I could upgrade and once I did I got fined R1000 for migration without being told! I am now getting speeds of 1.2mbs - 3.4mbs!! I reported it and a technician came out to test my reception as I requested an outdoor antenna. The technician confirmed that it is not a problem on my side but a problem at the Telkom tower. That is where it remained and it is over 2 months down the line again and I am so frustrated.</p> <p> </p> <p>My questions are:</p> <p>Seeing that Telkom is in breach of contract can I sue?</p> <p>Is there other clients sitting with the same problem that might be interested in joining in a class action?</p> <p>Can I sue for loss of income as I am an accounant and completely dependant on a reasonable, as promissed, internet connection?</p> <p>Is there any alternative at a reasonable price that is not running through Hellkom?</p>
Hi Francois,
Thank you for making contact with us.
Please be assured that we have sent your query to the Network Team for further assistance, they will be in contact with you.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Francois,
Thank you for making contact with us.
Please be assured that we have sent your query to the Network Team for further assistance, they will be in contact with you.
Your reference number: ***3
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
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