HELLkom!!!

<p>I placed my order on 31 may. Less than the normal 7 days later, on 3 June, a technician pops up at my place but I was not home. No sms or notification was sent to prepare me for his arrival, thus I was not at home. The guy calls, but as I'm in the doctor's office at the time, my phone is on silent. He leaves a voicemail stating that because he could not reach me he will come in 1 month! I was furious!!! I started calling Telkom consultants and EVERYONE of them told me a different lie. I was told that there would be no technicians in my area till 4 July (even though 2 pass me everyday except Sundays) and I was also told that no one logged me in so I must be lying! Nevertheless they all "escalated" my issue...</p> <p> </p> <p>Last week Tuesday I finally got some solid help. A guy who I guess I should not name told me that escalations DON'T help. He then said that because a guy named Patrick Ntuli is supposed to get back to me and hasn't, he will email this guy directly. Two days later, the Telkom consultant calls me to say that according to Patrick someone will help me on Tuesday (14 june). Now two days later, no one has pitched. I called the consultant and he insists that he is awaiting feedback. As he has been so thorough and helpful, I believe him, but I am still extremely angry.</p> <p> </p> <p>It is really frustrating waiting for these people so I called again and someone said that they could change my date but I would have to wait till 18 July! That is more than a month from now and makes no sense to me? If someone else should call today they would receive their order before me. It's ridiculous!</p>