Hellkom

On the 14th of Jan 2023 I paid my telkom bill because I tried to get everything paid asap. Telkom then after I had paid them, decided to debit my account and the debit never went through. This month I receive a statement with an additional charge of R202 for a payment rejection fee. I sent emails numerous times for them to correct this but to date no one has called me. I paid my account via their app, if they had debit my account it would have been a double payment. I do not want to pay the additional fee because my account was already paid.

I want my bill rectified. I was charged additional fees previously for subscriptions I didn't apply for but left it because Telkom is useless as rectifying their error. Last time I had to resort to emailing their CEO to get an account from my name and credit record for services that was never rendered to me. Their service is pathetic and I wouldn't recommend it to anyone.