Hellkom

I have had a previous bad experience through dealing with telkom, but this is the best so far.

I have had my telephone line for aroubd 2 years now and thought it might be a good thing to cancel since im more on my mobile, and fibre services becoming more available throughout the country.

After submitting my cancellation form on the 16th of November, i also asked for confirmation that the services has been cancelled.

- I received confirmation that it had been cancelled, unfortunately, for the next 3 months they kept billing me.

So up until now, i have decided to keep the telephone line, but i need the service reinstated with the adsl service that was available on it. Note that currently the telephone line is dead.

I would like telkom to respond to this matter as urgent, otherwise they leave me no other option as to sue them.

I can assure telkom that it will be more that the amound i need to be credited for.

Regards, Francois