DZ
Derick Z
1 reviews | Active since Sept 2018
18 Sept 2018, 20:35
Hellkom
This company will not consider your requests nor your complaints, neither will their shop in Knysna assist. I have been paying for a service I am unable to use for the last two months. There are NO accountability when comes to after sale service. I requested a relocation of my ADSL line to a new home, 4.5 km from my previous residence. I have been sent from pillar to post with NO HELP. Their way of doing business is questionable and *********. They ignored my rights as a consumer. But what can an individual do?
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
30 Sept 2018, 09:09fulfilment
Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply30 Sept 2018, 09:09
Official
fulfilment
Good Day
This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
DZ
Derick Z's updateReviewer Update
30 Sept 2018, 16:01Dear Bronwyn,
Do not strain yourself in an effort to resolve this . I have app**** for a new 4mb line at the new residence through Telkom. The 10mb line will be cancelled tomorrow. Your help centre staff could have told me it will be quicker to cancel and reapply when I first phoned in for a relocation.
With regards to your response, it's appalling. It reflects the inability of Telkom staff to accept responsibility for an incident. It is always passed to someone else. I was told by a Telkom help centre agent that miscommunication is a known issue within Telkom. Imagine how that build my confidence as consumer. I still have hope for Telkom though. Resolve your departmental communication issues and someone take responsibility for lingering incidents.
Kind regards,
D.
DZ
Derick Z's update30 Sept 2018, 16:01
Reviewer Update
Dear Bronwyn,
Do not strain yourself in an effort to resolve this . I have app**** for a new 4mb line at the new residence through Telkom. The 10mb line will be cancelled tomorrow. Your help centre staff could have told me it will be quicker to cancel and reapply when I first phoned in for a relocation.
With regards to your response, it's appalling. It reflects the inability of Telkom staff to accept responsibility for an incident. It is always passed to someone else. I was told by a Telkom help centre agent that miscommunication is a known issue within Telkom. Imagine how that build my confidence as consumer. I still have hope for Telkom though. Resolve your departmental communication issues and someone take responsibility for lingering incidents.
Kind regards,
D.