HELLKOM

If I could rate Telkom a zero or minus zero then I certainly would. The horrifying experience that I have had with their service is so traumatizing that I think I am having panic attacks caused by having to call their godforsaken customer service. I took out this R599.00 uncapped wifi deal in January and since day one dealing with them has been hell. Firstly they installed the router incorrectly and I had no service for two months, but my first bill that I received still came to R1044.00 even thought the contracted amount is R599.00 p.m Then when I called them they informed me that all new customers get charged 3 months in advance on their first bill and even though no-one informed me of this when I took out this contract i am still bound to pay this amount. When I mentioned that I logged a few faults and that I had never actually had any signal on this thing they they agreed to waive the charges for that time period but still ended up debiting my account with R800.00. When I called in and spoke to the 100th call centre agent who just doesn't give a **** I was told that I would be credited with R284.14 and that my bill would be R285.10 for the next month only. I went and made payment for that amount alright only to receive an invoice showing an overdue amount of R284.14 and an amount due of R1228.00?????????Like what the******ck? I then called again and they alleged to never have received payment and even after I sent the proof of payment numerous times to various agents they still did not receive it. Then for May I received a bill for R1313.69??????What? On this bill it shows that I have never made any payments from March 2018. How is that possible? I called again...... speaking to different assholes all the time, each one lazier that the other and no-one bothered enough to give good service, Iogged yet another dispute and had to wait yet another 21 business days only to receive another message that my disputes have been resolved and that I have to make payment immediately or my services will be suspended? No-one ever even came back to me to explain what the hell is going on with my invoice as it shows payments for March April and May are overdue. How can they suspend my service if I haven't even received any from them yet? My 4MBP line is so slow I can't even open an email. I called yet again today and had the misfortune of dealing with Simxabisile Mabope at 17:40 PM, this girl sounded ****ed off that I had the nerve to call 5 minutes before their closing time and while on the phone with m she answered her cellphone in Xhosa {Thinking I don't understand} and explained that she's just still busy on a call and would be done shortly {That's the gist of it} when I asked her how she can do that, she had the nerve to shout at me and tell me that "this is a call center; here everyone talks on a phone". I got really angry but told her to get back to my billing issue, to which she responded that I have been credited the debit order rejection fee, but still pay the outstanding amount of R1113.69 , which includes amounts that I have already paid just so fyi. Dealing with Telkom has given me an idea of what HELL must be like and I have therefore renewed my relationship with God so thanks for that! Taking this contract out has been the biggest mistake of my life and I regret it every day. My download speed is currently 1.69 {this is supposed to be a 4MBP line isn't it? Then you sons of demons still want to come and threaten to suspend the damn service and take legal action! GO BACK TO HELL where you came from. I should sue for the mental and emotional distress your call center agents have caused me. Every single one of them. And try asking for a supervisor....... Yeah right! You won't find one as they seem to be in meetings every single time I call. DO you really think that anyone enjoys holding on for 45 mins because of your high call volumes and then you still have to deal with people like this? I am so sorry but no more! I'm taking legal action! Thanks for nothing HELKOM!