HellKom!

Account fully paid, every single month. Yet, I get cut off for non payment. When I enquire what is the outstanding balance, they stipulate R859.36, my monthly account is R699. So where the hell does R859.36 come from? Have you guys increased by 20% without informing me? I have paid. I have a debit order that is running. I was late paying 2 months this year, but I PAID! EXACTLY WHAT YOU SAID I NEEDED TO PAY! So why have I been cut off? Do you want all the payment confirmations? I was told that you don't need them, but obviously, you do. And if you going to cut someone off, middle of the day, at least make sure your accounts department is open at a time when it is feasible for a normal person to call you. Like 18:00 when we all get home from working at a normal job, all day, so that we can pay you for your horrible service.

But, since we complaining about your service. I was down for 3 weeks in jan\feb you credited me for 2 days.

You CONSTANTLY lower the speed on my line, I have to call in weekly to tell you to reset the line to get me back to full speed, and nothing is done to resolve the problem! I have logged numerous calls for you to fix it, but you ignore them. My line sync's perfectly at 8Mb, I pay for 10Mb, but you guys keep downgrading me to 6Mb.

You site says I can attain 10Mb VDSL. This is not one of your products. You do not support 10 Mb VDSL. You have no such product. I have complained many times about your site. Nothing is done to resolve the error. Blatant false advertising. Your VDSL products are 20 and 40.

But, why is my line disabled? I have paid you. So why?