HELLKOM

I have cancer & one of the small things in my life that keeps me positive & not constantly think about the inevitability of dying, is playing Online Gaming & therefor need lots of data. I have been an excellent client of them for almost 2 years & have in most cases spent 4times the Rank value of my original monthly contract & decided to upgrade when they launched their 50GB deal. Since upgrading, they have put unnecessary stress into my life by suspending my account every month due to their internal miscommunication, lack of admin skills, blame gaming, etc. After NUMEROUS calls, store visits, mails etc they still to not grasp the concept of Customer Service & expect me as a client that have done EVERYTHING correctly (payments up to date), to accept that I have to suffer while they sort out their internal mess! Unfortunately Telkom has a monopoly on wireless access in the Country, so the following must happen: Telkom must re-activate my account IMMEDIATELY & compensate me for my time, stress, etc. OR they must cancel my contract, refund me for my payment already made for this month, not block my router & pay for the installation, deposit, etc & a year subscription of a new service!