Hellkom

<p>I have the Telkom LTE package and when i got it i tought it was the best thing that ever happened. I did a speedtest on the day and got nearly 72Mbs on speedtest. I noticed every month the internet speed went down but when it was at 28mbs i tought wow its still fast enough. now i get a pathetic 7mb on that same internet. I have been struggling for a week now with my internet and cant do much online. I lodged a complaint on monday and they assured me that someone whould get back to me withing 72 working hours (that is 9 working days). Is that what i call customer service? So my internet is off and on for a week now so another 9 working days on top of that? from 72mbs to 7mbs if im lucky on a constant basis, why am i paying this much for a service but i do not receive the service and not even get a good customer experiance when phoning where i get told basicly to wait 9 working days?</p>