Hellkom

<p>I am completely and utterly at my wits end with telkoms service regarding a fault I've been reporting for nearly 3 weeks now. </p> <p>I have been without my adsl internet for nearly 3 weeks and it has greatly impacted my work and come at a great expense to myself. </p> <p>It's embarrassing to begin a new job and not have work completed only to tell them that my internet is temporarily down and being seen to . Three weeks later I'm terrified they think this an excuse for work incompleted. </p> <p>Absolutely unacceptable Telkom. </p> <p>Three weeks ago when I phoned to report the fault I was informed that I did not have to as it is a large fault in the area and has already been attended to and a technician has been assigned. Three days later I call to check in the progress only to learn that not not only was the fault not logged but no technician ever assigned.</p> <p>So I then log the fault and am told someone will be attending to the fault soon and there are other faults logged first he must attend to, I understand this and wait a few more days.</p> <p> </p> <p>i call again only to be told that no fault is logged and no technician is assigned. I am assured a technician will be assigned again. By this point I actually can't believe the ineptitude of the people I have been dealing with asking for assistance, have I been fed false information ? Do they simply not want to check? Or does the fault lie with the technicians response? This I am uncertain and no one has been able to provide any feedback. </p> <p>After what must have been my 12th call of back and forth with Telkom yesterday I am informed that yet again no technician has been assigned. </p> <p> </p> <p>I am so embarrassed to have to turn to a public forum to try and get a response and so should Telkom. These problems should never have to escalate to such. </p> <p> </p> <p>Really and truly disappointed In a service I've always felt confidence in.</p>